Contact Us
Contact Us
We're here to help! Whether you have questions about our products, need assistance with an order, or want to learn more about custom engraving, our customer support team is ready to assist you.
Get in Touch
Customer Support
📧 Email: support@buddyglee.com
🌐 Website: www.buddyglee.com
⏰ Response Time: We typically respond within 24-48 hours during business days
Business Hours
Our customer support team is available:
- Monday - Friday: 9:00 AM - 6:00 PM (CST)
- Saturday: 10:00 AM - 4:00 PM (CST)
- Sunday: Closed
*Please note: Response times may be longer during holidays and peak seasons.
Company Information
Legal Company Name: Shanghai Vispand Technology Co., Ltd. (上海维视拓科技有限公司)
Brand Name: BuddyGlee
Store Name: BuddyGlee Pets
Website: www.buddyglee.com
Email: support@buddyglee.com
Office Address
Room 601, No. 1, Lane 118, Zaozhuang Road
Pudong New Area, Shanghai, China
Registered Business Address
Building 1, No. 883-885 Pinggang Road
Lingang New Area
China (Shanghai) Pilot Free Trade Zone
What We Can Help With
📦 Order Support
Order status, tracking information, shipping updates, and delivery questions
✏️ Custom Engraving
Customization options, text formatting, design previews, and engraving questions
📏 Product Information
Sizing guidance, material details, product specifications, and recommendations
🔄 Returns & Exchanges
Return requests, refund status, and exchange assistance. Please review our Refund Policy for detailed information.
💳 Payment & Billing
Payment methods, billing questions, and invoice requests
🛠️ Technical Support
Website issues, account problems, and checkout assistance
Before You Contact Us
You might find quick answers in our helpful resources:
When Contacting Us, Please Include:
- Order Number (if applicable) - Found in your confirmation email
- Product Name or SKU - Helps us locate the right information quickly
- Detailed Description - The more details you provide, the faster we can help
- Photos (if relevant) - Especially helpful for product issues or custom design questions
We Value Your Feedback
Your satisfaction is our priority. If you have suggestions, compliments, or concerns about your experience with BuddyGlee Pets, we'd love to hear from you. Your feedback helps us improve and serve you better.
💡 Tip: For the fastest response, please email us with your question or concern. We monitor our email regularly and prioritize customer inquiries.
Thank you for choosing BuddyGlee Pets. We look forward to helping you and your furry friend!
