Terms of Service

Last Updated: November 14, 2025

Welcome to BuddyGlee Pets. By accessing and using our website (www.buddyglee.com) and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.

1. Agreement to Terms

By using our website (www.buddyglee.com) and purchasing our products, you agree to these Terms of Service and all applicable laws and regulations.

If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use of Our Website

You may use our website for lawful purposes only. You agree not to:

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content on our site is accurate, complete, reliable, current, or error-free.

Product colors may vary slightly from images due to monitor settings and photography lighting.

3.2 Pricing

3.3 Custom/Personalized Products

4. Orders and Payment

4.1 Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product availability or stock limitations
• Errors in product or pricing information
• Suspected fraudulent or unauthorized transactions
• Orders that violate these Terms of Service
• Inability to verify or authenticate order information

4.2 Payment

Payment must be received before orders are processed. We accept major credit cards and other payment methods as displayed at checkout.

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method
• The payment information is accurate and current
• You will pay all charges incurred by you or any users of your account

4.3 Order Confirmation

You will receive an email confirmation once your order is placed. This confirmation does not constitute acceptance of your order—it is simply a receipt of your order information.

We reserve the right to cancel orders after confirmation if necessary (e.g., due to stock issues or pricing errors).

5. Shipping and Delivery

Shipping times and costs are estimates and not guaranteed. We are not responsible for delays caused by:

• Shipping carriers or postal services
• Customs clearance procedures
• Weather conditions or natural disasters
• Incorrect or incomplete shipping addresses provided by you
• Other factors beyond our reasonable control

Please refer to our Shipping Policy for detailed information about processing times, delivery estimates, and shipping costs.

6. Returns and Refunds

Our return and refund policy is outlined in our Refund Policy. Please review it carefully before making a purchase.

7. Intellectual Property

All content on this website, including but not limited to:

• Text, graphics, logos, and images
• Product designs and descriptions
• Software and website code
• Trademarks and brand names

...is the property of BuddyGlee Pets or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content on our website without our express written permission.

8. User Content and Customization

When you provide text, images, or other content for custom engraving or personalization, you grant us a non-exclusive license to use that content solely for the purpose of fulfilling your order.

8.1 Your Responsibilities

You represent and warrant that:

8.2 Our Rights

We reserve the right to refuse to produce any custom content that we deem:

• Inappropriate, offensive, or objectionable
• Potentially infringing on third-party rights
• Illegal or promoting illegal activity
• Technically unfeasible or impractical to produce

9. Limitation of Liability

To the fullest extent permitted by law, BuddyGlee Pets shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use or inability to use our products or website
• Unauthorized access to or alteration of your data
• Any errors, omissions, or inaccuracies in content
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or other harmful components
• Any other matter relating to our products or services

10. Product Warranty and Disclaimers

10.1 Our Warranty

We stand behind the quality of our products. We warrant that our products are free from defects in materials and workmanship under normal use.

If a product is defective, we will replace it or provide a refund as outlined in our Refund Policy.

10.2 Disclaimers

Except as expressly stated above, our products are provided "as is" without warranties of any kind, either express or implied, including but not limited to:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement

We are not responsible for damage caused by:

• Misuse, abuse, or neglect
• Normal wear and tear
• Accidents or improper storage
• Use contrary to provided instructions

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

12. Indemnification

You agree to indemnify, defend, and hold harmless BuddyGlee Pets, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of our website or products
• Your violation of these Terms of Service
• Your violation of any rights of another party
• Your custom content or personalization requests
• Any fraudulent or illegal activity

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which BuddyGlee Pets operates, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our website shall be resolved in the courts of that jurisdiction, and you consent to the exclusive jurisdiction of such courts.

14. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website.

Your continued use of the website after changes are posted constitutes your acceptance of the modified terms. We encourage you to review these Terms periodically.

Material changes will be indicated by updating the "Last Updated" date at the top of this page.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

💛 Thank you for choosing BuddyGlee Pets. We're committed to providing you with quality products and excellent service!

Last Updated: November 14, 2025