Privacy Policy
Privacy Policy
Last Updated: November 14, 2025
At BuddyGlee Pets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from www.buddyglee.com.
🔒 Your Privacy Matters: We will never sell your personal information to third parties. Your trust is important to us.
1. Information We Collect
1.1 Personal Information You Provide
When you make a purchase or create an account, we collect:
📋 Contact Information:
- Name and contact information (email, phone number)
- Billing and shipping addresses
💳 Payment Information:
- Payment information (processed securely through our payment providers)
- We do not store your full credit card details
🛍️ Order Information:
- Order history and preferences
- Custom engraving text for personalized products
- Product reviews and feedback
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system, device type
- Usage Information: Pages viewed, time spent on our site, referring website, search terms
- Cookies: See Section 4 for more details about cookies and tracking technologies
2. How We Use Your Information
We use your information for the following purposes:
🛒 Process Orders
Fulfill your purchases, including custom engraving, arrange shipping and delivery, send order confirmations and updates.
💬 Customer Service
Respond to inquiries, provide support, handle returns and refunds, resolve disputes and troubleshoot problems.
📧 Marketing (with your consent)
Send promotional emails about new products and special offers, provide personalized recommendations, conduct surveys and gather feedback.
📊 Improve Our Service
Analyze website usage and enhance user experience, develop new products and features, understand customer preferences and trends.
🔒 Fraud Prevention
Detect and prevent fraudulent transactions, protect against security threats, verify identity and prevent unauthorized access.
⚖️ Legal Compliance
Meet legal and regulatory requirements, respond to legal requests, enforce our Terms of Service and policies.
3. Information Sharing
✅ We Do NOT Sell Your Personal Information: We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your data with:
3.1 Service Providers
We share your information with trusted third-party service providers who help us operate our business:
- Shopify: Our e-commerce platform provider
- Payment Processors: To process transactions securely
- Shipping Carriers: To fulfill and deliver your orders (e.g., USPS, FedEx, DHL)
- Email Service Providers: To send transactional and marketing emails
- Analytics Providers: To analyze website usage and improve our services
These service providers are contractually obligated to use your information only for the purposes we specify and to protect your information.
3.2 Legal Requirements
We may disclose your information when required by law or to protect our rights, including:
- In response to legal requests (subpoenas, court orders)
- To enforce our Terms of Service or other policies
- To protect our rights, property, or safety, or that of others
- To prevent fraud, security threats, or illegal activity
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the successor entity. We will notify you of any such change.
4. Cookies and Tracking
We use cookies and similar tracking technologies to improve your browsing experience and provide personalized services.
4.1 What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and improve your experience.
4.2 How We Use Cookies
- Essential Cookies: Remember your shopping cart and preferences
- Analytics Cookies: Analyze website traffic and user behavior
- Marketing Cookies: Personalize your shopping experience and deliver targeted advertising
- Functional Cookies: Remember your settings and preferences
4.3 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies.
⚠️ Note: Disabling cookies may affect website functionality and your user experience.
5. Data Security
We implement industry-standard security measures to protect your information:
- SSL Encryption: All data transmitted between your browser and our site is encrypted
- Secure Payment Processing: Payment information is processed through trusted, PCI-compliant providers
- Regular Security Audits: We conduct periodic security assessments and updates
- Restricted Access: Personal information is accessible only to authorized personnel
- Secure Infrastructure: Hosted on Shopify's secure, monitored servers
⚠️ Important: While we take reasonable measures to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal information:
🔍 Right to Access
Request a copy of your personal data that we hold.
✏️ Right to Correction
Update or correct inaccurate information in your account.
🗑️ Right to Deletion
Request deletion of your personal data, subject to legal obligations.
🚫 Right to Opt-Out
Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email.
📤 Right to Data Portability
Receive your data in a structured, portable format.
6.1 How to Exercise Your Rights
To exercise any of these rights, please contact us at support@buddyglee.com. We will respond to your request within 30 days.
7. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or services. This Privacy Policy does not apply to those third-party sites.
We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing any personal information.
8. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@buddyglee.com. We will take steps to delete such information from our systems.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- 📧 Email: support@buddyglee.com
- 🌐 Website: www.buddyglee.com
- ⏰ Response Time: We typically respond within 1-2 business days
💛 Your privacy and trust are important to us. Thank you for choosing BuddyGlee Pets!
Last Updated: November 14, 2025
